Great Public Services and Service Quality Training
Online LearningObjektif : Peserta mampu memahami dasar pelayanan prima dan pelayanan pubik sehingga dapat mengimplementasikan dalam standar pelayanan yang berkualitas di organisasi Isi Materi : 1. Service Quality Awareness a. Definisi dan dasar pelayanan prima b. Tujuan dan manfaat pelayanan prima c. Model kualitas pelayanan prima d. Prinsip pelayan prima 2. Public Service Delivery a. …
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